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Risk-Free Ordering Shop with confidence. If your tree doesn't meet your expectations upon delivery, return it within one week for a full refund, exchange, or replacement. Please be aware that a 20% restocking fee applies to returns or exchanges resulting from customer ordering errors.

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It is impossible to accurately predict the length and impact of colder weather from year to year. Some years Christmas is not affected at all, other years we are shut down for weeks at a time. Shipping as early as possible is encouraged. You may request cancellation and a full refund at any time until the order is actually shipped. “Overnight” shipping and heat packs in the box generally do not mitigate the problem in our experience.
 

We have become experts in reading weather forecasts, carrier transit times and scheduling deliveries only when safe. Generally the Mid West and Northern US States are impacted the most.

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Shipping Information

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We treat every tree like it’s staying in our own collection. Using the finest breathable materials, our proven packing process keeps your bonsai safe and "breathing" while in route to you.

To keep transit time to a minimum, we ship daily (Mon–Fri). If you order before 11:00 AM MST, we’ll generally get your tree on its way that afternoon! For our larger "K" SKU specimens, we may wait until the following Monday to ship—this ensures your unique tree doesn't spend a Sunday in a shipping hub and arrives fresh at the start of the week.

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Please ensure the delivery address you provide is accurate including Company, Suite, Floor, Apartment and Unit numbers as applicable. 

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To get your tree to you quickly, we may send your order via USPS Priority Mail.

If you have a specific delivery situation—like a physical address that doesn’t accept USPS mail—just let us know in the “Comments” box or provide your PO Box at checkout.

Want your tree earlier in the day? Carriers usually hit business routes in the morning and residential ones in the evening (sometimes as late as 8:00 PM). Shipping to a workplace often means your tree spends less time in the box!

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